Fresh Hay, Honey & Amber Botanical Fragrance Refill — 15ml

Processing Time

As all Scent'd Flowers products are individually handmade, please allow **1–3 business days** for your order to be carefully prepared, quality checked and packaged before dispatch.

During busy periods, seasonal launches, holidays or promotional events, processing times may be slightly longer.

You will receive confirmation once your order has been dispatched.

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Customs, Duties & Import Charges

Orders shipped outside Ireland may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included within our product or shipping prices.

Scent'd Flowers is not responsible for delays caused by customs processing.

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Packaging

All orders are carefully packaged to help protect delicate handmade items during transit.

Where possible, we use recyclable and environmentally conscious packaging materials.

Due to the handcrafted nature of our products, some packaging methods may vary depending on the product ordered.

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Damaged or Lost Orders

If your order arrives damaged, please contact us within **48 hours of delivery** and include:

• Your order number
• Photographs of the product
• Photographs of the packaging
• A brief description of the issue

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist in locating your parcel.

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Incorrect Address Information

Please ensure your delivery address is entered correctly at checkout.

Scent'd Flowers cannot be held responsible for delays, failed deliveries or lost parcels resulting from incorrect address information supplied by the customer.

Additional shipping charges may apply if an order is returned due to incorrect address details.

Shipping Within the Republic of Ireland (ROI)

Estimated delivery time after dispatch:

**2–5 business days**

Shipping rates are calculated at checkout based on the weight of your order.

Tracking information will be provided where available.

Northern Ireland

Estimated delivery time after dispatch:

**2–5 business days**

Shipping rates are calculated at checkout based on the weight of your order.

Tracking information will be provided where available.

UK

We currently ship to England, Scotland and Wales.

Estimated delivery time after dispatch:

**3–7 business days**

Shipping rates are calculated at checkout based on the weight of your order.

Please note that customs procedures may occasionally affect delivery times.

Tracking information will be provided where available.

European Union Countries

We currently ship to selected EU countries.

Estimated delivery time after dispatch:

**4–10 business days**

Shipping rates are calculated at checkout based on the weight of your order and destination country.

Delivery times may vary depending on local postal services, customs procedures and seasonal demand.

Tracking information will be provided where available.

United States